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How does BetterDay work?

BetterDay fills your fridge every Sunday with meals you actually want to eat. Choose from the weekly menu yourself, or let a plan build a cart around your tastes, preferences, and household. Before cutoff, you can swap meals, add extras, skip a week, or adjust your plan.

BetterDay is built around one fresh weekly drop, so your fridge gets handled before the week starts.

Pick your lane

  • Order once from the weekly menu when you want a simple one-off Sunday.
  • Build a plan when you want BetterDay to draft a cart around your household, tastes, allergens, and usual meal count.

Before cutoff

  • Your open cart is still editable: swap meals, add extras, remove items, update profiles, skip, pause, or change delivery details.
  • The cutoff shown in your cart/account is the live source of truth for that week.

After cutoff

  • The cart locks so the kitchen can buy, cook, pack, label, and route everything for Sunday.
  • Post-cutoff changes go through support because production may already be underway.
Can I order once?

Yep! Pick at least 4 meals from this week's menu, check out, and we will deliver them fresh on Sunday. It does not repeat unless you choose to build a plan later.

How a one-time order works

  • Browse this week's menu, choose at least 4 meals, then check out for the upcoming Sunday.
  • A one-time order does not create a weekly plan or repeat cart.
  • You can still create or use taste profiles so menu picks, allergen checks, and future orders feel more like you.

Good for

  • Trying BetterDay for the first time.
  • Covering a busy week, travel return, new baby week, exam week, or a we-cannot-cook-again week.
Do I need a plan?

Nope! You can order any week you like with no plan at all. The weekly plan just unlocks growing discounts on every meal plus free delivery on bigger weeks, keeps future carts moving, and still lets you skip, pause, or cancel before cutoff.

A plan is helpful, not handcuffs

  • It keeps future weeks moving by drafting a cart around your eaters, tastes, allergens, dislikes, and weekly meal target.
  • It can unlock plan savings and free-delivery thresholds when your weekly cart qualifies.
  • You still review the week before cutoff, so you are never stuck with mystery meals.

You stay in charge

  • Swap meals, add one-time extras, change quantities, skip one Sunday, pause for longer, or cancel before cutoff.
  • If a week has already locked, support can help with whatever is still possible.
What happens before my first Sunday?

You choose meals or build a plan, add your eaters, address, and payment details, then review the cart before cutoff. After cutoff, we cook, label, pack, and route everything for Sunday.

Before you checkout

  • Choose meals yourself or start a plan so BetterDay can suggest a cart from your taste profile.
  • Add each eater in your household, including allergies, dislikes, diets, and rough weekly meal needs.
  • Enter your address so we can confirm delivery for your postal code.

Before cutoff

  • Review your cart while the week is open and make any swaps or quantity changes.
  • Add delivery notes like buzzer, gate, side door, or preferred drop spot.
  • After cutoff, the kitchen locks the week and gets your Sunday order into production.
What makes BetterDay different from grocery delivery or takeout?

Grocery delivery still leaves you planning, cooking, cleaning, and negotiating wilted produce. Takeout fixes tonight. BetterDay sets up your week with fresh local meals matched to your household and ready in the fridge.

Compared with grocery delivery

  • Groceries still ask you to plan, prep, cook, clean, and rescue ingredients before they wilt.
  • BetterDay sends finished meals, already portioned and labelled for your fridge.

Compared with takeout

  • Takeout solves tonight. BetterDay sets up several ready-to-heat meals for the week.
  • Your household profiles help guide what lands in the cart, instead of making everyone compromise every night.
How much control do I have before cutoff?

A lot. While the week is open, you can swap meals, add extras, remove items, update taste profiles, change meal count, edit delivery details, skip, pause, or cancel.

Before the weekly cutoff, your cart is still a working draft.

Meals and quantities

  • Swap a dish for another menu item.
  • Add extra meals, sides, snacks, or specials for that week.
  • Remove meals or adjust quantities so the final cart matches your actual week.

Plan and household details

  • Update eater profiles, allergens, dislikes, diets, cuisine likes, and weekly meal targets.
  • Skip the upcoming Sunday, pause future weeks, or cancel a plan before the cart locks.

Delivery and payment

  • Update address, delivery notes, and payment details while the week is open.
  • After cutoff, contact support because the kitchen and delivery route may already be moving.
Where do you deliver?

BetterDay delivers every Sunday across Calgary, Edmonton, and surrounding communities. Calgary area: Calgary, Airdrie, Chestermere, Cochrane, Okotoks, High River, Strathmore, Canmore, and Banff. Central Alberta: Red Deer. Edmonton area: Edmonton and Sherwood Park. Enter your postal code at checkout to confirm your address.

We organize delivery around the major city routes and surrounding communities.

Calgary area

  • Calgary
  • Airdrie
  • Chestermere
  • Cochrane
  • Okotoks
  • High River
  • Strathmore
  • Canmore
  • Banff

Central Alberta

  • Red Deer

Edmonton area

  • Edmonton
  • Sherwood Park

Confirm your address

  • Enter your postal code at checkout or in your account to confirm your exact address.
  • If your community sits near a route edge, support can help check the details.
How do I heat the meals?

Most meals are ready after a quick microwave or stovetop reheat, with exact heating notes on the label. No recipe tabs open, no pile of pans.

Check the label first

  • Each meal comes labelled with simple heating notes.
  • Most meals are microwave-friendly; some are also lovely on the stovetop or in the oven if you have the extra few minutes.

Fridge rhythm

  • Meals arrive chilled and ready for your fridge.
  • Keep them cold, follow the label, and heat only what you are about to eat.
What about allergens or dietary needs?

Build a taste profile for each eater in your household, then use our allergen search to attach their specific allergens and dislikes. Plans use those profiles when building your cart, and meal cards still show ingredient and allergen details for review.

BetterDay treats food needs as profile details for each person, not as a loose note buried at checkout.

New customer setup

  • Add each eater in your household when you build a plan or set up your account.
  • Use allergen search to select matched allergens for each eater, so the wording lines up with the live tags our menu uses.
  • Add diets, dislikes, and cuisine preferences too, then review the suggested cart before cutoff.

Returning customer setup

  • Go to Account > Taste Profile and review each eater before relying on older or imported details.
  • Update allergens, dislikes, diet, and weekly meal target before cutoff so the right Sunday can use the newest profile.
  • If something looks stale or missing, save the profile and double-check the open cart.

How we use it

  • Plans and menu matching use eater profiles when suggesting or filtering meals.
  • Meal cards and packaging still show ingredient and allergen details so you can review what is in each dish.
  • For severe allergies, email support before ordering. Our kitchen handles common allergens and is not allergen-free.
How many meals do I need to order?

One-time orders currently start at 4 meals. Plans can be built around your household target, then adjusted up or down before cutoff.

One-time orders

  • One-time orders currently start at 4 meals.
  • You can mix meals across the weekly menu, as long as the cart meets the minimum before checkout.

Plans

  • Plans use your household and weekly meal target to draft the right-sized cart.
  • Before cutoff, you can add or remove meals so the final charge follows the final cart.

Plans & meals

How does a weekly plan choose meals?

Your plan reads each eater's taste profile, allergens, dislikes, diet, cuisine likes, and weekly meal target, then drafts a cart from the live menu. You review and edit it before cutoff.

What your plan reads

  • Each eater's profile: diet, allergens, dislikes, favourite cuisines, and meal needs.
  • The live weekly menu, including what is available for the upcoming Sunday.
  • Your recent rhythm, so the cart can feel familiar without repeating blindly.

You approve the week

  • The draft cart is a starting point, not a locked box.
  • Open your account before cutoff to swap meals, adjust quantities, add extras, or retune taste profiles.
Can I swap, add, or remove meals?

Yes. Before cutoff, use your account to swap dishes, add extras, remove meals, or change quantities. The locked cart is what the kitchen prepares.

Before the weekly cutoff, your cart is still a working draft.

Meals and quantities

  • Swap a dish for another menu item.
  • Add extra meals, sides, snacks, or specials for that week.
  • Remove meals or adjust quantities so the final cart matches your actual week.

Plan and household details

  • Update eater profiles, allergens, dislikes, diets, cuisine likes, and weekly meal targets.
  • Skip the upcoming Sunday, pause future weeks, or cancel a plan before the cart locks.

Delivery and payment

  • Update address, delivery notes, and payment details while the week is open.
  • After cutoff, contact support because the kitchen and delivery route may already be moving.
Can I change my meal count each week?

Yes. Make a light week, a bigger week, or a skipped week before cutoff. Plan savings and charges follow the final cart when it locks.

For the current week

  • Add, remove, or adjust quantities before cutoff.
  • The final cart at lock determines the meals prepared and the amount charged.

For future weeks

  • Update your household meal target in your taste profile or plan settings.
  • If your household rhythm changes often, review each weekly cart before cutoff and tune it from there.
Can I skip, pause, or cancel?

Yes! Skip one Sunday, pause for a longer break, or cancel future plan weeks from your account before cutoff. If the week has locked, support can check what is still possible.

Different break buttons do different jobs. Here is the clean version.

Choose the right action

  • Skip: turns off one Sunday before cutoff, with no charge for that skipped week.
  • Pause: stops future weekly carts for a longer break while keeping your account ready.
  • Cancel: stops future plan weeks and future plan charges.

How to do it

  • Go to Account > Manage Plan.
  • Pick the upcoming week or plan setting you want to change.
  • Save before cutoff so the kitchen does not receive that week as an active order.

Already locked?

  • Contact support. Once a cart locks, the kitchen may already be shopping, cooking, or packing.
  • Support will tell you the next best option instead of pretending every locked order can be undone.
What carries forward to next week?

Your household, taste profiles, allergens, dislikes, and usual meal target carry forward. Exact dishes and one-time extras stay tied to the week you chose.

Usually carried forward

  • Household eaters and taste profiles.
  • Diet, allergen, dislike, and cuisine signals.
  • Your usual weekly meal target and plan rhythm.

Usually week-specific

  • The exact meals, because the menu changes.
  • One-time extras, specials, and add-ons unless you add them again.
  • A skip only affects the week you skipped unless you pause or cancel.
Can I add one-time extras to a plan?

Totally. Add extra meals, sides, snacks, or specials to the week you need them. They stay one-time unless you add them again.

Great for lopsided weeks

  • Add extra meals for visitors, lunch coverage, a travel return, or a week when cooking is simply not happening.
  • Extras added to a weekly cart stay attached to that week only unless you add them again later.

Before cutoff

  • Add or remove extras while the weekly cart is open.
  • After cutoff, support can check whether production has any room left.
Can my household have different tastes?

Yes. Each eater can have their own taste profile, allergens, dislikes, diet, cuisine likes, and weekly needs, so one household does not have to eat like one person.

Each eater can be different

  • Set individual allergens, diets, dislikes, cuisine preferences, and weekly meal needs.
  • A mixed household can include plant-based, omnivore, picky, high-protein, spice-sensitive, or please-no-mushrooms eaters side by side.

Why it matters

  • Plans use the profiles when building the cart.
  • You can still override the cart before cutoff when life or cravings change.
Do you offer plant-based and omnivore meals?

Yes. The weekly menu can include plant-based and omnivore dishes side by side, and mixed households can use eater profiles instead of forcing one rule for everyone.

How to shop it

  • Use the weekly menu to choose plant-based and omnivore meals when they are available.
  • For plans, set each eater's diet and dislikes so the cart has better context.

Mixed households

  • You do not need one diet rule for the whole house.
  • Review the open cart before cutoff to make sure the final mix works for everyone eating that week.
What if my tastes or diet change?

Update the eater in Account > Taste Profile, then review the open cart before cutoff. Future weeks use the newest profile; locked weeks may need support.

Before cutoff

  • Update the eater in Account > Taste Profile.
  • Review the open cart after saving, because you may want to swap meals already sitting there.

After cutoff

  • Profile changes will help future weeks.
  • For the locked Sunday, contact support if the change is urgent or safety-related.
How do plan savings work?

Nope! You can order any week you like with no plan at all. The weekly plan just unlocks growing discounts on every meal plus free delivery on bigger weeks, keeps future carts moving, and still lets you skip, pause, or cancel before cutoff.

How savings are applied

  • The cart/account shows the current plan tier and weekly savings.
  • Savings follow the final weekly cart when it locks, so changing meal count can change the final discount.
  • Free delivery thresholds, when available, are based on the qualifying weekly cart.

Still flexible

  • Skip, pause, or cancel before cutoff.
  • Add one-time extras without making them part of every future week.

Delivery & cutoff

When is cutoff?

Ordering stays open until Friday at 12:01 AM Alberta time for Sunday delivery. Your cart will show the live cutoff clearly. Before cutoff, you can edit freely; after cutoff, the kitchen gets cooking.

The live cutoff wins

  • Ordering stays open until Friday at 12:01 AM Alberta time for Sunday delivery.
  • Your cart/account shows the live cutoff for the active week; trust that label if anything changes.

Why it exists

  • After cutoff, the kitchen needs accurate counts for ingredient prep, cooking, labels, packing, and delivery routes.
  • That is why open-week edits are easy and locked-week edits need support.
When do meals arrive?

BetterDay delivers fresh meals every Sunday. Order before the weekly cutoff, then we cook, chill, pack, label, and deliver your meals for the week ahead.

What happens after you order

  • We cook fresh for the week, chill the meals, label them, and pack them for delivery.
  • Sunday routes can vary by area, so delivery notes help the driver get it right.

Help the handoff

  • Keep address, buzzer, gate, and drop-off notes current before cutoff.
  • Move meals into the fridge as soon as you can after delivery.
What can I change before cutoff?

You can edit meals, quantities, taste profiles, plan status, delivery address, delivery notes, and payment details while the week is still open.

Before the weekly cutoff, your cart is still a working draft.

Meals and quantities

  • Swap a dish for another menu item.
  • Add extra meals, sides, snacks, or specials for that week.
  • Remove meals or adjust quantities so the final cart matches your actual week.

Plan and household details

  • Update eater profiles, allergens, dislikes, diets, cuisine likes, and weekly meal targets.
  • Skip the upcoming Sunday, pause future weeks, or cancel a plan before the cart locks.

Delivery and payment

  • Update address, delivery notes, and payment details while the week is open.
  • After cutoff, contact support because the kitchen and delivery route may already be moving.
What happens after cutoff?

Your order locks, payment is finalized if needed, and the kitchen starts production. Changes after that are limited, so email support and we will check what is still possible.

What locks

  • The meal list, quantities, delivery details, and payment for that Sunday may be finalized.
  • The kitchen starts using the locked count for prep, cooking, labels, packing, and routing.

If something urgent changes

  • Email support as soon as possible with your account email and delivery week.
  • Support can check what is still possible, but locked-week changes depend on kitchen and route timing.
Where do you deliver?

BetterDay delivers every Sunday across Calgary, Edmonton, and surrounding communities. Calgary area: Calgary, Airdrie, Chestermere, Cochrane, Okotoks, High River, Strathmore, Canmore, and Banff. Central Alberta: Red Deer. Edmonton area: Edmonton and Sherwood Park. Enter your postal code at checkout to confirm your address.

We organize delivery around the major city routes and surrounding communities.

Calgary area

  • Calgary
  • Airdrie
  • Chestermere
  • Cochrane
  • Okotoks
  • High River
  • Strathmore
  • Canmore
  • Banff

Central Alberta

  • Red Deer

Edmonton area

  • Edmonton
  • Sherwood Park

Confirm your address

  • Enter your postal code at checkout or in your account to confirm your exact address.
  • If your community sits near a route edge, support can help check the details.
Can I change my delivery address or instructions?

Yes, before cutoff. Update your address, buzzer, gate code, and drop-off notes in your account before the delivery route is prepared.

Update before cutoff

  • Change the delivery address in your account while the week is open.
  • Add practical notes: buzzer, gate code, side door, office front desk, or safest drop spot.

Locked order

  • If the order has already locked, contact support quickly.
  • Routes may already be planned, so support will confirm what can still be changed.
What if I am not home?

Add clear delivery instructions before cutoff so the driver has a safe drop spot. For tricky buildings or timing, contact support before Sunday.

Set the driver up

  • Add clear drop-off instructions before cutoff.
  • Choose the safest accessible spot you are comfortable with for your building or home.

After delivery

  • Meals are chilled and packed for delivery, but they should go into the fridge as soon as practical.
  • For tricky buildings or timing, email support before Sunday so we can plan ahead.
Can I switch between delivery and pickup?

If pickup is available for your order, choose it before cutoff. If the week has locked, contact support so we can check the route and kitchen plan.

While the week is open

  • If pickup is available for your order, choose it before cutoff.
  • If delivery is selected, keep your address and instructions current.

After cutoff

  • Contact support. Fulfillment changes depend on the kitchen and route plan for that Sunday.
What if I miss cutoff?

Once cutoff passes, normal ordering closes so the kitchen can plan accurately. Email support if it is urgent; late help depends on production capacity.

Why ordering closes

  • Cutoff lets the kitchen commit to accurate counts instead of guessing.
  • Once it passes, the normal self-serve menu closes for that Sunday.

What to do next

  • Email support if the need is urgent; late help depends on production capacity.
  • Otherwise, set up next Sunday now and give yourself a calmer week.
How are meals packed and kept fresh?

Meals are cooked fresh, chilled, sealed, labelled, and delivered ready for your fridge. Labels include the heating notes and key meal details you need.

How meals arrive

  • Cooked fresh for the weekly run.
  • Chilled, sealed, labelled, and packed for delivery.
  • Ready to move straight into your fridge.

What to check

  • Meal name and heating notes.
  • Ingredient and allergen details when they matter for your household.

Account & payments

When am I charged?

One-time orders are paid at checkout. Plan carts stay editable before cutoff, then the final weekly cart is charged when the order locks.

One-time orders

  • Paid at checkout.
  • Your receipt and order details live in your account/order history.

Plans

  • Your weekly cart stays editable before cutoff.
  • When the cart locks, the final weekly amount is charged based on the meals, extras, credits, and discounts in that cart.
How do I update my card?

Head to Account > Customer Info or Billing to add or update a card. If a weekly payment needs attention, your account will guide you to recovery.

Normal update

  • Go to Account > Customer Info or Billing.
  • Add or replace your payment method before cutoff if a plan week is coming up.

Payment needs attention

  • If a charge fails, use the payment recovery path when it appears in your account.
  • Fixing the card quickly gives support the best chance of keeping the order on track.
How do I manage skips, pauses, or cancellation?

Go to Account > Manage Plan to skip an upcoming week, pause for a stretch, or cancel future plan weeks before cutoff. For a locked week, contact support.

Different break buttons do different jobs. Here is the clean version.

Choose the right action

  • Skip: turns off one Sunday before cutoff, with no charge for that skipped week.
  • Pause: stops future weekly carts for a longer break while keeping your account ready.
  • Cancel: stops future plan weeks and future plan charges.

How to do it

  • Go to Account > Manage Plan.
  • Pick the upcoming week or plan setting you want to change.
  • Save before cutoff so the kitchen does not receive that week as an active order.

Already locked?

  • Contact support. Once a cart locks, the kitchen may already be shopping, cooking, or packing.
  • Support will tell you the next best option instead of pretending every locked order can be undone.
What happens if my payment fails?

We will ask you to update your payment method and try to recover the order if timing allows. If it cannot be fixed in time, the plan may pause until billing is sorted.

What happens first

  • We ask you to update your card or retry payment.
  • Your account may show a payment recovery step for the affected order.

Timing matters

  • If the week is still recoverable, we will try to keep the order moving.
  • If payment cannot be fixed in time, the plan may pause or the week may not be produced.
How do refunds or credits work?

If something is off, email support with your order week and account email. Depending on the situation, we may refund your card or add account credit.

Start with support

  • Email support with your account email, order week, and what went wrong.
  • Photos are helpful for quality or delivery issues when you have them.

How we resolve it

  • Depending on the issue, we may refund the card or add account credit.
  • Account credit can reduce a future weekly charge when available.
How does account balance or gift card credit work?

Account balance is real dollar credit from gift cards, refunds, or support credits. When available, it can reduce what your card needs to pay.

What counts as balance

  • Gift card value.
  • Support credits.
  • Refund or adjustment credits issued to your account.

How it applies

  • Available balance can reduce what your card needs to pay.
  • If a balance looks off, support can trace the gift card, refund, or credit history.
Can I see past orders and receipts?

Yes. Your account keeps order history, receipts, totals, meals, and delivery details so you can look back without digging through email.

What you can review

  • Past order weeks.
  • Receipts and totals.
  • Meals and delivery details tied to the order.

When to contact support

  • If a receipt looks wrong, include the order week and account email.
  • If you need a specific record for work or reimbursement, support can point you to the best receipt detail.
How do I change my email, phone, or login?

Use your account for normal profile details. If you are locked out or changing something sensitive like the ordering email, support can help keep the account trail clean.

Self-serve details

  • Update normal profile, address, delivery, and billing details from your account.
  • Use the same email you order with so plans, receipts, and credits stay connected.

Ask support for sensitive changes

  • Email changes, access issues, or anything that could affect account ownership may need a human check.
How do I contact support?

Email hello@eatbetterday.ca and a real person will help. Include your order week and account email if you can; it makes the trail much faster.

Include this if you can

  • Your account email.
  • The Sunday/order week you mean.
  • A short note about the issue, plus photos for delivery or food quality questions when helpful.

Especially contact us for

  • Severe allergies or safety questions.
  • Locked-week delivery changes.
  • Payment recovery, refunds, credits, or missing order details.
Can I restart after cancelling?

Yes. Come back when the timing is right, review your profiles and billing details, then rebuild a plan or place a one-time order for the next Sunday.

Before restarting

  • Review taste profiles, allergens, dislikes, address, and payment details.
  • If you cancelled a while ago, treat the first week back like a fresh review before cutoff.

Choose your restart

  • Place a one-time order if you just want one Sunday.
  • Restart or rebuild a plan if you want BetterDay drafting future weeks again.